General

What is Scratch Spots?
Scratch Spots is an e-commerce store specializing in cat scratchers, toys, and accessories. We design stylish, durable, and eco-friendly products that both cats and their humans love.

Who are your products for?
Our products are designed for all cats, regardless of breed or size, and for cat owners who value quality and aesthetics in their pet products.

Where are your products made?
We work with trusted manufacturers who share our commitment to quality and sustainability. Many of our products are crafted using eco-friendly and pet-safe materials.

Product Information

Are your scratchers durable?
Absolutely! Our scratchers are built to withstand even the most enthusiastic cats. We use high-quality materials to ensure they last longer than standard scratchers.

What materials are your products made of?
Most of our scratchers are made from recycled cardboard, natural wood, and other eco-friendly materials that are safe for your cat and kind to the environment.

Do you offer products for large cats?
Yes! Many of our scratchers and towers are designed to accommodate cats of all sizes, including larger breeds like Maine Coons.

How do I choose the right product for my cat?
Consider your cat’s habits—do they love climbing, scratching, or lounging? Check out our product descriptions for details, or contact us for personalized recommendations.

Orders & Shipping

Where do you ship to?
We currently ship within the United States and Canada. Stay tuned as we expand to more regions!

How long does shipping take?
Orders typically arrive within 5–7 business days.

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

What is your return policy?
We want you and your cat to be happy with your purchase. If you’re not satisfied, you can return unused products within 30 days for a full refund.

How do I initiate a return?
Contact our customer service team with your order number, and we’ll guide you through the process.

Can I exchange a product?
Yes! If you’d like to exchange an item, contact us within 30 days, and we’ll assist you.

Care & Maintenance

How do I clean my cat scratcher?
Use a dry cloth or vacuum to remove debris. Avoid using water or harsh cleaners as they may damage the materials.

How long do your scratchers last?
Longevity depends on your cat’s scratching habits, but our scratchers are built to last longer than standard options.

Still Have Questions?

We’re here to help! Reach out to us using our Contact Form, and we’ll get back to you within 24 hours.